Send / receive is having problems. It runs for about 5 minutes and hangs on the 'synchronizing subscribed folders' phase. Then you get a prompt to enter your password (which is stored on the machine) again. If you enter the password, you immediately get the enter your password prompt again. Your only way out is to cancel the send/receive. What's strange is that Outlook does actually send and receive any pertinent emails.
At first I suspected his .OST file was corrupted, so I ran scanpst. It finished very fast (5 seconds or so) instead of the several minutes I'm used to. Looking at the logfile for scanpst (scanpst.log.txt attached) it looks like it found a bunch of errors, but it is unclear if it actually fixed them. Can someone who speaks Outlook please take a look at this log file and give me some feedback? Mahalo.
There are also a LOT of synchronization error logs available. Here is what one of them looks like. Searching on the error code did not result in anything helpful.
17:27:49 Synchronizer Version 15.0.4937.1000
17:27:49 Synchronizing Mailbox 'w@hawaii.rr.com'
17:27:49 Synchronizing local changes in folder 'Inbox'
17:29:02 Error synchronizing folder
17:29:02 [800CCC0E-0-0-430]
17:29:02 Done
Searching the web, I found a few posts suggesting that I create a new send/receive group and to uncheck the box for 'Get folder unread count for subscribed folders'. Did not help.
I also noticed that there were 2 OST files in his directory, but his outlook is configured to access only one of them (see attachment (outlook ost folder.txt). The smaller (500 MB) OST is the one that is configured as his data file in Outlook. Why is the other OST file being opened also?
Mahalo for your assistance!
Harry Z.
Outlook 2016 Keeps Synchronizing Inbox
Outlook 365 Stuck Synchronizing Inbox
Outlook hangs on “Synchronizing Subscribed Folders” When you have many folders with many messages in Microsoft Outlook, synchronization can be slow or even appear to hang. Outlook hangs because it downloads all messages every time, including attachments, while with a regular email IMAP application, only headers are being synced. After the initial load, which for some reason is handled as if Outlook was a new install, it updated the inbox (3.99 gigs which seems to be a popular number for M$ to use regardless of inbox size) and then just hangs, stating that it's still updating.If you force a folder update, it gets stuck on 'synchronizing hierarchy' and does not proceed. Apr 07, 2020 Sometimes this process can freeze the Outlook and you have to restart the systems. Also, this kills the valuable time. So you need to stop Microsoft Outlook from synchronizing folders” Steps to Stop Outlook from Synchronizing Folders. The Microsoft Outlook enables users to disable the automatic synchronization process. Method 1: – Stop Outlook from Synchronizing Folders In this method, you need to perform some quick step and as a result, the Outlook will stop synchronizing folders. Most of the time Outlook hangs on synchronize folders when send receive. Here is the solution to this problem. It works on Outlook 2007, 2010 and 2013 configured with IMAP or POP. Here are the steps: 1) Navigate to File - Options. 2) Advanced - scroll down to the send/receive heading - click on the send/receive button on the right.
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